We've heard you loud and clear - negative reputation is back. Remember that it's still against the rules to complain about being downvoted - if you think someone's mass-downvoting posts or otherwise abusing the reputation system, DM a mod and we will take care of it.
PCP as a physical shop is definitely closed. The owner still runs it as a web shop and does nails under the same name of PCP. I think Jillian takes photos for the items in the online store or something.