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Forever 21 filed for bankruptcy and all the ones in Serena's area was on the list of stores that would close. I doubt she'd be working there long or maybe she's lying about it because you can't prove she worked there to any future employers if it's gone?
Pyro paid her highest patreon tier (3k USD) and then asked her to play minecraft with him so he could make money off of the video. He noted that it was a bit hard to find a way to contact her and she lagged a bit before telling him that she was uncomfortable making the video. It was speculated a while ago in this thread that the Holy Gamer Queen Belle Delphine™ didn't know how to play/had little knowledge of minecraft so she declined. She did seem awkward in the video call with him as well and didn't know how to respond to his jokes. (Hope that gives you some insight!)
Tbh I think she's only shy in certain scenarios or just socially awkward